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Call us: +1 (423) 664-3353
Fresh FloursFresh flour, milled daily in the USA.My accountBasket

Returns and replacements

Our flour is food, so we look after it carefully, and we put things right when something goes wrong with your box.

Damaged box or wrong item? We send a replacement

If your box arrives damaged, or we sent you the wrong item, we will send you a replacement at no cost to you. You do not pay delivery for the replacement.

How to ask for a replacement

  1. Contact us within 7 days of your box being delivered. Call us, or reply to your order email.
  2. Tell us your order number. It starts with FF, for example FF-1234.
  3. Send a photo of the damage or of the wrong item.
  4. We check it and send your replacement as soon as we can.

Call us: +1 (423) 664-3353

We cannot take food back

For food safety, we cannot accept returns of flour, grains or snacks once they have been delivered, opened or not.

We do not give refunds or replacements for a change of mind, and delivery charges are not refunded.

Picking up at our store?

Please check your order at the counter before you leave. If anything is wrong, we will put it right there and then.