Questions people ask us
If your question is not here, please call us. We would rather answer it than have you guess.
Is delivery free?
No. Grain is heavy, and we would only be adding the cost back into the price of the flour. You pay what it actually costs to send, worked out from the weight of your order and how far it has to travel. You see the exact amount before you type in any card details.
Why does a big order cost more to send?
We can safely put 40 lb of product in one box. An order heavier than that is split across more than one, and each box costs its own postage. Nothing is hidden — the basket shows you the number of boxes and the total.
Do I get a discount for buying more?
No. One bag or ten, the price per bag is the same. If you want a pallet-sized amount, please call us and we will work out a price with you.
Is the flour actually fresh?
Yes. We mill every day and pack from what we have just milled, so nothing sits for months the way it does in a shop. Flour begins to lose its smell and taste within weeks of being ground, which is why shop flour tastes of very little.
Can I choose how coarse it is?
Not at the moment. Each flour comes ground one way. If we offer a choice for a flour again, you will see it on that flour's page.
How do I pay?
By card on the website, or by Zelle if you prefer. If you pay by Zelle we give you a short code to put in the note, so we know the money is yours. Nothing is packed or sent until your payment reaches us.
Can I collect instead of having it posted?
Yes. Choose collection at checkout and there is nothing to pay for delivery. A few things are collection only — puffed rice and similar are too light and bulky to post sensibly, so we do not send them.
Can I change my address after ordering?
Only before we pack it. Once your box is sealed, it is on its way. Please check your address carefully at checkout — we ask you to confirm it for exactly this reason. If you spot a mistake, call us straight away.
Do I need an account?
No. You can order with just an email address. An account is worth having if you buy from us regularly — it remembers your address and lets you repeat a past order in one tap.
Still not sure? Call us and we will help.
+1 (423) 664-3353